How to remove viruses and spyware from your PC using K7 Total Security and K7 AntiVirus.
1. What are the basic steps that have to be done regularly to keep my pc safe?
Ensure that you have the most recent virus definitions.
Don't open unexpected attachments - email attachments are the major source of virus infections.
Back up your data regularly.
Scan all new software before you install it.
If your computer starts acting strangely, run a virus scan.
2. I think I have a virus in my computer. What should I do?
Run a Full System scan.If a virus is detected, the product will automatically clean or quarantine it based on your Antivirus Configuration settings.
Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.
If you still think your system is infected and K7TotalSecurity is unable to detect the virus, describe the symptoms and error messages and mail it to
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.
3. How do I remove a virus out of my computer?
Take backups of your data and create an emergency rescue disk.
Install K7TotalSecurity or K7 AntiVirus and update the latest virus definitions by connecting to the Internet.
Set K7 TotalSecurity / K7AntiVirus to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.
Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.
Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.
4. How do I submit a virus sample?
Update K7TotalSecurity or K7 AntiVirus with the latest virus definitions and run a full System Scan.
Zip the infected file(s) with the password and send it to
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. If you suspect that an email attachment has a virus, forward the email (do not open the attachment) to
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5. How can I remove a file virus?
Restart the computer in safe mode. (For most versions of Windows systems, accessed by tapping the F8 key before Windows starts)
Run Full System scan and clean all the infected files.
6. How can I check my computer for malware using Task Manager?
Close all the open applications.
Press CTRL+ALT+DEL and click Task Manager.
Check all the processes that are running. If any other processes other than the expected is running, that is a symptom of a malware.
Check the performance of the computer. Check both CPU Usage and Memory Utilization. If there is any phenomenal increase in both these parameters, it indicates the presence of a Malware.
7. What are the Registry entries that I should check to find out a Malware?
Registry is a Windows utility that can be used to extract data from the Windows Registry. A large number of malware programs add an entry in the registry so that they will be started automatically when the computer reboots.
Under most circumstances (if you are not currently installing something), the Run Once and RunOnceEx keys should be empty. Track down any programs listed under the Run keys and make sure that they represent legitimate software. The registry entries that are to be checked are:
HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ Run
HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ RunOnce
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Image File Execution options
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunOnceEx
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run Once
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServices
HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServicesOnce
8. What are the key locations that are to be searched to find Malware?
Go to c:\windows (or) c:\windows\system32
2. Check for files with hidden attrib
3. Check for misspelling or grammatical errors in the file names to find out the presence of Malware.
