1. The status of the scan report says Not cleaned. What should I do?
Please zip the file with a password and Email us the file, which says Not Cleaned. We will respond to you within one business day.Email:
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2. Can I scan more than one Location simultaneously?
Yes. You can select the multiple tasks for scanning at a time.
3. How do I view the files that are quarantined?
1. Open K7 Total Security main console. 2. Click the Antivirus option in the left panel of the console. 3. In the middle panel of the console, click Manage Quarantined Files. 4. The Quarantined manager windows will appear in which you can view all the quarantined items.
4. How can I keep a track of all the visited websites?
1. Open K7Total Security main console. 2. Click the Reports option on the top panel of the console. The Log Viewer window opens. 3. Select K7Privacy in the left pane. The K7Privacy Report appears in the right pane. 4. Click the [+] icon to expand the K7Privacy module and click Websites Visited option. The list of visited Websites will be displayed in the right pane.
5. How to check the status of the product?
1. Right Click the K7 icon in the system tray. 2. Click Status Window option. The security status window will give you the status of all the features.
6. How can I Turn off /on my K7 Total Security?
To Turn Off: 1. Right Click the K7 icon in the system tray. 2. Click on the option Disable Total Security, specify the time limit to enable the Protection back and click Yes in the confirm window. To Turn On: 1. Right Click the K7 icon in the system tray. 2. Click on the option Enable K7 Total Security.
7. How can I take a Back up of all the configuration settings I have made?
1. Open K7 Total Security main console. 2. Click the Home option in the left panel of the console and then click the General tab. 3. Click the Backup Existing Settings option. The Select or Enter the File Name to Backup dialog opens. 4. Locate the folder in which you want to save the file and then enter a name for the file. The settings are saved to a .dat file.
8. How can I restore the settings from the back up?
1. Open K7 Total Security main console. 2. Click the Home option in the left panel of the console and then click the General tab. 3. Click the Restore from Backup option. 4. Locate the file (.dat) that has the required settings and click Open.
9. How can I exclude a file from being scanned?
1. Open K7 Total Security main console. 2. In the Sentry tab, click the Manage Exclusions option. The Exclude List window opens. 3. Click Add File to exclude it from being scanned. 4. Select the relevant scanner options and Click OK. 5. Click OK to save the exclusion settings.
10. How can I keep a track of all the scans that are done?
1. Open K7 Total Security main console. 2. Click the Reports option on the top panel of the console. The Log Viewer window opens. 3. Select K7AntiVirus in the left pane. The K7AntiVirus Report appears in the right pane. 4. Click the [+] icon to expand the K7AntiVirus module. 5. Select Scan Summary, which will display the list of scans done.
11. How can I create a rescue disk?
1. Open K7 Total Security main console. 2. Click the AntiVirus option on the left panel of the console. The AntiVirus console opens. 3. Click the Create Rescue Diskette option in the Tools panel. The K7Rescue Disk program opens. 4. Insert a disk into your floppy drive and click Start. The K7Rescue Disk program creates the rescue disk. 5. When the rescue disk is created, click Exit to close the window. 6. After you create a rescue disk, write-protect it. Note: Windows XP/Vista/NT do not support booting from a floppy disk. The status of Real Time Scanner says " Not Loaded " after installing K7 Total Security. How can I proceed further? Windows 2000 Users: You will encounter this problem if you have not installed Service Pack 4 with Update Rollup 1. Windows XP Users: Install Service Pack 2 to resolve this issue.
12. What should I do if K7AVQrnt.exe has been quarantined along with the other infected system files?
1. Copy K7AVQrnt.exe from an uninfected computer and paste this file in C:\Program Files\K7 Computing\K7TSecurity\K7AntiVirus folder. 2. Double click K7AVQrnt.exe file. Quarantine Manager dialog opens. Restore all the quarantined files. 3. Restart the computer in Safe mode and run a scan to clean all the infected files.
13. What can I do, if I get the message, " Error 1925? You do not have sufficient privileges to complete this installation for all users of the machines log on as administrator and then retry this installation”?
You will receive this error when you try to install K7 Total Security as a Non-administrator user. Use administrator login to install the product. I think I have a virus in my computer. What should I do? 1. Run a Full System scan. 2. If a virus is detected, the product will automatically clean or quarantine it based on your Antivirus Configuration settings. 3. Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page. 4. If you still think your system is infected and K7TotalSecurity is unable to detect the virus, describe the symptoms and error messages and mail it to
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14. How do I remove a virus out of my computer?
1. Take backups of your data and create an emergency rescue disk. 2. Install K7TotalSecurity or K7 AntiVirus and update the latest virus definitions by connecting to the Internet. 3. Set K7 Total Security to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working. 4. Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page. Note: Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.
15. How do I update my virus definitions manually?
1. Open the K7TotalSecurity main console and click the Updates option on the top panel of the console. 2. Alternatively, right-click the K7 icon in the System Tray and select the Updates option. The Update Manager dialog appears. 3. Ensure that you are connected to the Internet and click Start. 4. Once the product has been updated you will need to close all open applications and reboot your computer for the update to take effect.
16. Why the automatic updates are not taking place automatically?
This could happen due to one or more scenarios. Scenario 1: When the automatic update feature is disabled. 1. Open the K7 Total Security main console. 2. Click Updates option in the top panel of the console. 3. Click options tab in the Update Manager window. 4. Select Enable Automatic Update of the Product when the system. 5. Starts if it has been disabled. Scenario 2: When proxy settings are not done properly. 1. If you use a proxy server select the check box Access Internet through a Proxy Server and enter the details of the proxy server. 2. Enter IP Address: Port Number. Enter the User name and Password if any. 3. Click Close.
17. What should I do if I want to disable the automatic updates?
1. Open the K7TotalSecurity main console. 2. Click Updates option in the top panel of the console. 3. Click options tab in the Update Manager window. 4. Uncheck the option Enable Automatic Update of the Product when the system starts and click Close.
